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Driver and Vehicle Standards Agency gov.uk

Report a bus or coach accessibility problem for disabled passengers

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Report a bus or coach service that did not have the accessibility features it needed or if the driver did not give help to disabled passengers.

You can report a bus or coach service to the Driver and Vehicle Standards Agency (DVSA) if you think it broke accessibility rules. This includes problems with: 

Check the guidance on bus and coach features and help for disabled people to find out what the law says.

How to report an bus driver or company to DVSA

Fill in the online form to report the bus driver or company operating the bus or coach to DVSA.

It helps if you give your name and contact details. DVSA can then contact you if they need more information.

You do not have to give your personal details. Any information you do give will be kept private and confidential.

  • bus or coach service number (route number)
  • name of the stop where you got on or wanted to get on
  • name of the stop where you got off or wanted to get off
  • name of the company running the bus or coach service (if you know it)

    • You do not have to provide evidence. However it can help an investigation if you include photos.

    What happens after you have reported something to DVSA

    DVSA will review the information you sent. They will decide what to do next, which could include:

  • asking you for more information if you did not make the report anonymously

    • This is an extract. The publication continues at the source.

    Read the original at the source: https://www.gov.uk/guidance/report-a-bus-or-coach-accessibility-problem-for-disabled-passengers

    Officially imported this from Driver and Vehicle Standards Agency’s own source and shows an extract. If you work there, claiming the profile and verifying the domain lets you choose to show the full text here.

    Provenance

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    Driver and Vehicle Standards Agency — imported from official source
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    https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency.atom ATOM
    Imported
    September 18, 2026 11:34
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    Identity
    https://www.gov.uk/guidance/report-a-bus-or-coach-accessibility-problem-for-disabled-pa...

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