Rural Payments service: scheduled downtime and technical issues

Get help if you’re having problems using the Rural Payments service, check when service maintenance is planned, or report a technical issue.

If you’re having problems signing in to or using the Rural Payments service, it could be because: 

the service is offline for planned maintenance 

you have the wrong permission level for the service 

you’re using an older device or browser version 

Check for Rural Payments service maintenance and downtime 

There will be times when the Rural Payments service is unavailable because of essential planned maintenance and updates. 

The Rural Payments Agency (RPA) will aim to minimise disruption to the service by scheduling planned maintenance times. We will try to give as much notice as possible about maintenance and downtime of the service, though we may not always be able to do this. 

See maintenance and downtime that’s scheduled for the next 4 weeks. Some dates and times may change during the 4-week period.

There are different types of maintenance that need to be carried out.

You can create a new password if yours has expired.  

You’ll need to give the Customer Reference Number (CRN) and email address linked to your Rural Payments service account. 

Check your permission level for using the Rural Payments service. 

A person with the relevant permissions for the business can give or update your permissions.

You should check you’re using the most up-to-date version of your web browser. If you’re not, do any updates that are needed.

If you have tried the solutions on this page and are still experiencing technical issues, you can report it to the RPA. 

You will need to upload screenshots showing error messages, or what the page looks like when you’re experiencing the issue, to make it easier to investigate. 

show the full screen, including the web address (URL), date and time

Removed downtime from the 17 September as now completed.

Deleted downtime for 9/9/26 and 11/9/26 as now completed.

New downtime notifications added for September and October.