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Government Digital Service gov.uk

GOV.UK One Login app: accessibility statement

Imported from official source

How we've tested the accessibility of the GOV.UK One Login app, issues we've found, and how you can report problems.

This accessibility statement applies to the:

  • iOS GOV.UK One Login app, first released in June 2025 
  • Android GOV.UK One Login app, first released in June 2025 

    • These apps are run by the Government Digital Service (GDS). 

    We want as many people as possible to be able to use our apps. You should be able to:

  • change colours, contrast levels and font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the app using just a keyboard or speech recognition software
  • listen to most of the app using your device’s screen reader, including VoiceOver and TalkBack

    • We’ve also made the app text as simple as possible to understand.

    AbilityNet has advice on making your device easier to use if you have a disability.

    We know some parts of the iOS version of the GOV.UK One Login app are not fully accessible.

    If you’re using an external keyboard, you may have difficulty using the app because:

  • the focus moves to elements that are not interactive before landing on elements you can interact with
  • sometimes the focus is not visible on some elements
  • the contrast between elements in focus and the background in dark mode is not high enough to be visible to everyone - you can improve this by changing the keyboard focus colour in your device settings
  • you might not be able to activate elements in focus with the space bar as usual - you might need to use Control + Tab to move focus into the next section to activate buttons
  • the preview you’re shown when adding a document to the app cannot be scrolled with a keyboard - this means you may not be able to review all the information before agreeing to add the document
  • you might see a ‘Continue in the app’ page when signing in and struggle to follow the instructions to ‘touch and hold’ a link

    • This is an extract. The publication continues at the source.

    Read the original at the source: https://www.gov.uk/guidance/govuk-one-login-app-accessibility-statement

    Officially imported this from Government Digital Service’s own source and shows an extract. If you work there, claiming the profile and verifying the domain lets you choose to show the full text here.

    Provenance

    Organization
    Government Digital Service — imported from official source
    Official source
    https://www.gov.uk/government/organisations/government-digital-service.atom ATOM
    Imported
    September 20, 2026 19:53
    Versions
    1 recorded
    Identity
    https://www.gov.uk/guidance/govuk-one-login-app-accessibility-statement#2026-09-02T10:0...

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