Recruitment for IT Operations & Service Management Lead

The post holder will support operational services, including incident management, service desk support, technical triage and escalation of live service issues.

This is a hands-on operational role with service management responsibility. The post holder will support the reliable day-to-day running of IT services that underpin VMD’s regulatory, scientific and business activities, with a particular focus on modern computing, end user services, service desk operations and live service support.

The role provides HEO-level capacity within the IT Operations team, ensuring that operational work is not only delivered but also coordinated, prioritised and managed effectively. The post holder will be actively involved in operational activity, including incident, request, change and problem handling, service desk support, user support, technical triage and escalation of live service issues.