Policy paper: DVLA privacy policy

This privacy notice explains how DVLA processes your personal data. In particular, it explains how we collect, use, disclose, transfer and store your data.

DVLA aims to comply with all applicable data protection laws when processing your personal information. These laws are in place to safeguard your personal information and include measures covering data security, your rights regarding your personal data, and the use and disclosure of your data.

Further information on the standards you can expect from us is set out in our personal information charter.

Added information on the use of artificial intelligence when handling correspondence and complaints made to DVLA.

Updated the privacy policy on how DVLA may contact customers for feedback on the service received and that debt collection service providers may carry out profiling of a debtor.

Updated statistics added to the introduction of the DVLA privacy policy HTML document.

Added text to the first sentence in the section 'When you contact DVLA' to include service or data protection complaints.

Updated information within Annex 1: Retention periods, under 'When you have a query or complaint'.

Updated information on who we share your vehicle data with.

Updated bullet point within the introduction section, under 'Who we may share personal information with'.

Update to 'When you open a Driver and vehicles account' section.

Updated statistics in line with the 2024 to 2025 annual report and accounts.

Added information under the 'What information DVLA collects about you' section and updated the 'When you subscribe to receive DVLA email alerts' section in the DVLA privacy policy - HTML attachment.

Updated the bullet point list under 'What information DVLA collects about you' and updated the 'When you contact DVLA' section in the DVLA privacy policy - HTML attachment.