Proving your identity with GOV.UK One Login by answering security questions

You can prove your identity with GOV.UK One Login by answering security questions if you have photo ID or a current account with a UK bank or building society. You can find out more about the different ways to prove your identity with GOV.UK One Login and which photo IDs you can use.

If you do not have photo ID or a UK current account, the service you’re trying to use might offer a way to prove your identity without using GOV.UK One Login. Go back to the service you want to use to find out more.

If you made a mistake in answering a security question

You must answer the security questions correctly to prove your identity. If you’ve made a mistake in your answers you cannot try this method again to prove your identity. This is to help protect you against identity theft and fraud, and make sure we can keep your details safe.

Go back to the service you want to use to find out if you can try another way to prove your identity. 

If you believe you’ve answered the questions correctly but could not prove your identity

We check the answers you give against information from 2 different sources, depending on what the questions are about.

We check your answers to questions about things like your mobile phone contract, mortgages, loans or bank accounts against information held by Experian, a credit reference agency. This is based on information in your credit file. If you think any of the information in your credit file is incorrect, you could ask for a copy of your credit file to check for any errors. You can do this by contacting any credit reference agency.

Questions about Universal Credit or Personal Independence Payment (PIP)

We check your answers against information held by the Department for Work and Pensions (DWP). If you think the information about your Universal Credit or PIP could be incorrect, you can contact DWP.

If you have different names on different identity documents