Driving test booking: if your online access is suspended

This guide is about the Driver and Vehicle Standards Agency (DVSA) suspending your access to online driving test booking.

There is separate guidance about what to do if you have problems accessing the booking service, for example, getting an error 15 message or if the page does not load.

When DVSA can suspend your online access

DVSA can suspend your access to book and manage your driving test online in some situations.

DVSA monitors the driving test booking service to:

When DVSA sees activity that does not look like normal personal use, it suspends online access for that driving licence number.

The suspension will stay in place for 12 months.

It means you cannot book, change, cancel or rebook a driving test online. You will need to do this by phone with DVSA. 

If you already have a test booked, it will still go ahead as planned.

How you will know DVSA has suspended your access

You will know DVSA has suspended your access if either:

You can’t book a test for this category. Please choose another type of test or contact the DVSA on 0300 200 1122 for further details.  

Changing or cancelling a test: error message

You’ll need to call the DVSA on 0300 200 1122 if you want to make changes to this application.

You will need to call DVSA if you want to book, change or cancel your driving test.

DVSA customer service centre
Telephone: 0300 200 1122
Monday to Friday, 8am to 5pm
Find out about call charges

The suspension only applies to practical driving tests. If you need to book another theory test in the next 12 months, you will still be able to do this online.

Request a review of DVSA’s decision to suspend your access

Fill in the online form to ask for a review of the decision to suspend your access.