New Style Jobseeker’s Allowance: closed claims review

The Department for Work and Pensions (DWP) is reviewing New Style JSA claims that were closed between 2019 and 2023.

During this period, DWP may not have followed the correct process when closing some claims. We are reviewing potentially affected cases to ensure that decisions were made in line with the relevant guidance.

DWP is writing to anyone who may be affected by this issue.

If you may be affected, DWP will contact you by letter.

When you receive your letter, you must call the telephone number at the top within one month of receiving it.

If you do not call the number on your letter within one month, the review will be closed and you may lose any money that is owed to you.

You will be asked to provide the following information:

We will need additional information to help us decide if your claim was closed incorrectly. This information will be gathered in the phone call.

We will reassess your claim to determine whether you should have received additional New Style JSA payments.

If we owe you money, we will pay it into the bank, building society or credit union account you provide us with during your phone call, as detailed above.