Research: DWP Customer Experience Survey: Benefit Customers 2025 to 2026

Imported from official source

September 24, 2026 15:00

The DWP Customer Experience Survey (CES) is an ongoing survey designed to monitor customer satisfaction with the services offered by DWP. It looks at:

overall customer satisfaction with the service provided by DWP

customer experience questions which align to 5 customer experience drivers:

Customer characteristics including equality measures and digital access

This report presents findings from surveys conducted with 9,781 benefit customers. Fieldwork was independently conducted by IFF Research.

This is an extract. The publication continues at the source.

Read the original at the source: https://www.gov.uk/government/publications/dwp-customer-experience-survey-benefit-customers-2025-to-2026

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Provenance

Organization: Department for Work and Pensions — imported from official source
Official source: https://www.gov.uk/government/organisations/department-for-work-pensions.atom ATOM
Imported: September 24, 2026 16:00
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Identity: https://www.gov.uk/government/publications/dwp-customer-experience-survey-benefit-custo...