Officially

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Department for Work and Pensions gov.uk

Research: DWP Customer Experience Survey: Child Maintenance Service Customers 2025 to 2026

Imported from official source

The Department for Work and Pensions (DWP) Customer Experience Survey (CES) is an ongoing survey designed to monitor customer satisfaction with the services offered by the Child Maintenance Service (CMS). It looks at:

  • overall ease of use of services provided by CMS
  • overall customer satisfaction with the service provided by CMS
  • customer characteristics including equality measures and digital access

    • This report presents findings from surveys conducted with 2,313 CMS customers. Fieldwork was independently conducted by IFF Research.

    This is an extract. The publication continues at the source.

    Contains public sector information licensed under the Open Government Licence v3.0. Licence

    Read the original at the source: https://www.gov.uk/government/publications/dwp-customer-experience-survey-child-maintenance-service-customers-2025-to-2026

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    Provenance

    Organization
    Department for Work and Pensions — imported from official source
    Official source
    https://www.gov.uk/government/organisations/department-for-work-pensions.atom ATOM
    Imported
    September 24, 2026 16:00
    Versions
    1 recorded
    Identity
    https://www.gov.uk/government/publications/dwp-customer-experience-survey-child-mainten...

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