That shipping rebate offer may come with a monthly charge

Thanks to Malwarebytes research engineer Stefan Dasic for his help with this article.

A name like ShipmentsFree suggests a way to save on shipping. The service does offer shipping rebates, but its Better Business Bureau (BBB) complaint record shows that some customers did not realize they had also signed up for recurring charges.

We found a number of very similar websites (which triggered our spidey senses), so we investigated.

Related shipping-themed domains use ShipmentsFree or ShipmentFree branding, similar account pages, overlapping policy language, and shared support details.

For example, freeshpmts.com and shipmentsfreezone.com both direct users to a “ShipmentFree – My Account” page, while shipmentsfreezone.com lists dataprotectionofficer@shipmentsfree.com as its data protection contact.

While their layouts and color schemes vary, the websites that were still live followed the same general pattern.

ShipmentsFree is a rebate service, not a shipping company. The ShipmentsFree FAQ says members can claim up to $100 per month in shipping and return rebates, provided they submit proof of the eligible costs. The service is also a paid, auto-renewing subscription, according to its Terms and Conditions.

When we checked, ShipmentsFree’s BBB profile listed 529 complaints in the previous three years, including 179 classified as billing issues. The BBB is not a regulator or court, and complaint totals should be read with some caution. But they show that billing has been a recurring point of friction.

Several complaints describe a similar experience: Someone notices a recurring $25 charge, doesn’t recall knowingly signing up, and tries to work out where it came from. One complainant said they “did not understand” they were enrolling in a paid membership or authorizing the monthly charge.