HO View or share your DBS result beta reassessment report

This service removes reliance on paper DBS certificates by giving applicants faster, digital access to their DBS result. Applicants can track application progress, view their result securely, and share with a 3rd party (usually an employer). 

This replaces paper-based processes, allows employers to view results promptly, and helps reduce delays between job offers and onboarding, supporting quicker, safer and more efficient recruitment decisions.

• People applying for jobs or volunteering roles that require a DBS check

• Employers or organisations who are recruiting roles that require a DBS check

The service was rated amber for point 1 of the Standard at the initial beta assessment.

● The team has a significant research gap around users with previous convictions who cannot view their DBS result online. Although this group represents only around 4% of total applicants, the impact is high as this still equates to 180,000 applicants. The lack of visibility may increase anxiety and confusion. The team reflected that legacy technology constraints prevent a digital journey for these users but more research is needed to understand this cohort’s needs and to ensure content / messaging does not unintentionally increase worry or create a sense of unequal treatment.

The service was rated green for point 2 of the Standard at the initial beta assessment.

Optional advice to help the service team continually improve the service:

● Consider if gender needs to be on the DBS results. While it might be required for the request part of the journey, it is not clear if gender is a requirement for the results for either the organisation or the individual.