CMA response to consultation on consumer protection for home upgrade schemes

Imported from official source

Our response supports proposals for a simpler and more accessible consumer journey, stronger oversight, inspection and robust action where consumers have been failed. It supports DESNZ’s proposals for an independent ombudsman, a single complaints and case-management function, and improved financial protections.

  • the new arrangements work effectively for all consumers — including those in vulnerable circumstances and those whose home upgrades are not funded by government-backed schemes
  • consumers have greater confidence to invest in home improvements and home upgrade technologies
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    Contains public sector information licensed under the Open Government Licence v3.0. Licence

    Read the original at the source: https://www.gov.uk/government/publications/cma-response-to-consultation-on-consumer-protection-for-home-upgrade-schemes

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    Competition and Markets Authority — imported from official source
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    September 26, 2026 09:04
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