What veterinary businesses and vets need to do following the CMA’s final vets report

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The Competition and Markets Authority has been looking into the veterinary services market since September 2023. We have now published our final report which includes requirements for veterinary businesses (these are called ‘remedies’). 

This page explains the parts of our decision that are most relevant to veterinary businesses and veterinary professionals, and when you may need to make changes. 

The remedies are grouped into 6 categories.   

  • Providing information and policies on treatments: information to support pet owners when considering treatments in the practice  
  • Prescribing veterinary medicines: information and processes to increase competition in the supply of medicines  
  • Managing out-of-hours contracts: restrictions on contract terms for third party out-of-hours suppliers, to make it easier for FOPs to switch  
  • Offering cremation services: information to support choice of service after the death of the pet and provision of a basic communal cremation   
  • Managing complaints: supporting a good complaints process
  • Our remedies mainly apply to veterinary businesses operating one or more first opinion practices (FOPs) to the extent that they are providing veterinary services for household pets, but some also apply to referral centres, out-of-hours providers, and crematoria.

    They do not directly apply to the veterinary professionals employed at vet practices. As an employee you will, however, see changes that may impact your work. For example, you may be required to provide additional information to pet owners during consultations about treatment costs or options for buying medicines.

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    Read the original at the source: https://www.gov.uk/guidance/what-veterinary-businesses-and-vets-need-to-do-following-the-cmas-final-vets-report

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