Preparing for the 2G switch-off: mobile phones and smart devices

UK mobile network operators will switch-off their 2G networks between 2029 and 2033.

Why you need a phone that works with 4G or 5G

All 2G-only devices need upgrading to 4G and/or 5G capable devices to maintain connectivity. Most mobile devices in the UK are already 4G and/or 5G capable.

You’ll need a phone that works with 4G and/or 5G to:

Modern phones can do this, but older ones may need replacing.

Steps to take to check if you phone will connect to 4G or 5G

You can also contact your mobile provider if you are unsure whether your mobile phone can connect to 4G or 5G. If you don’t know who your provider is, check your phone settings or your bill.

Your mobile network provider will always contact you directly if they need to get in touch with you. If you do not think it is your provider, hang up. Then call your provider back using a legitimate phone number.

If you are a customer with a mobile provider who does not operate a 2G network, such as Three, Superdrug Mobile and Smarty, you will not be impacted by the 2G switch-off.

Smart devices and personal equipment (e.g. medical pendants or fire alarms)

It’s not just mobile phones that use 2G. Some personal equipment can rely on 2G, such as: