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HM Revenue and Customs gov.uk

Individuals Customer Experience and Perceptions Survey 2025

Imported from official source

The Individuals Customer Experience and Perceptions Survey supports HMRC’s customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on areas identified through analysis as priorities for HMRC’s customers. The survey aims to:

  • understand and track changes in overall customer experience over time
  • understand and track changes in overall perceptions of HMRC over time
  • help HMRC identify where to target effort to improve customer experience and service

    • This is an extract. The publication continues at the source.

    Read the original at the source: https://www.gov.uk/government/publications/individuals-customer-experience-and-perceptions-survey-2025

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    Provenance

    Organization
    HM Revenue and Customs — imported from official source
    Official source
    https://www.gov.uk/api/search.json?filter_organisations=hm-revenue-customs GOV_UK_SEARCH
    Imported
    September 26, 2026 10:07
    Versions
    1 recorded
    Identity
    https://www.gov.uk/government/publications/individuals-customer-experience-and-percepti...

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