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HM Revenue and Customs gov.uk

Report a problem using the Customs Declaration Service

Imported from official source

Finance Classified by Officially

Due to scheduled maintenance, you will be unable to access the online form for reporting a problem using the Customs Declaration Service from 8pm on Friday 2 October 2026 to 7am on Saturday 3 October 2026.

For urgent enquiries email [email protected] and include the following information:

  • what type of organisation is reporting the problem
  • what type of problem you are encountering

    • We apologise for any inconvenience this may cause.

    If you find a problem when using the Customs Declaration Service (CDS) to move goods across the border, check:

    If you cannot solve the problem, use the online form to report this to HMRC CDS Operations.

    You should use this form to report a problem when using the Customs Declaration Service if you’re:

    You should not use this form to report a problem with:

  • registering for the Customs Declaration Service — contact Imports and exports: general enquiries
  • the Customs Financial Account — select the ‘Get help with this page’ link at the bottom of the screen where the problem occurs and provide details of what you were doing and what went wrong
  • a declaration submitted in the test environment (Trader Dress Rehearsal) — email [email protected]

    • Before you start the form, you may need:

  • a description of the problem you are experiencing

    • Before you start the form, you may need:

  • your Declaration Unique Consignment Reference
  • your movement details, such as the date of movement, location and details of goods, commodity codes and country of destination
  • a description of the problem you are experiencing

    • The online form will ask you a series of questions to understand the problem you’re having and urgency of the issue.

    Follow the instructions on each page to submit your responses and complete the form.

  • save your application and return to it later
  • check your answers at the end of the online form before submitting

    • The form will not remain available online after you have submitted it.

    This is an extract. The publication continues at the source.

    Read the original at the source: https://www.gov.uk/guidance/report-a-problem-using-the-customs-declaration-service

    Officially imported this from HM Revenue and Customs’s own source and shows an extract. If you work there, claiming the profile and verifying the domain lets you choose to show the full text here.

    Provenance

    Organization
    HM Revenue and Customs — imported from official source
    Official source
    https://www.gov.uk/government/organisations/hm-revenue-customs.atom ATOM
    Imported
    September 28, 2026 15:00
    Versions
    1 recorded
    Identity
    https://www.gov.uk/guidance/report-a-problem-using-the-customs-declaration-service#2026...

    Officially records where a publication came from, not whether it is true. Imported records are reproduced from an organization's own official source.