Transparency data: IPO customer service standards
We have reviewed our service standards to ensure that they continue to meet customer needs.
We are currently meeting most of our customer service standards. However, unprecedented demand continues to impact timescales in some areas. We are working hard to address any delays by recruiting and training additional staff as well as improving the efficiency of our processes and services.
More detail about our activities can be found in our Corporate Priorities.
Note: current patents timeliness figures are approximate, as we are currently transitioning to our new service platform.
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Contains public sector information licensed under the Open Government Licence v3.0. Licence
Read the original at the source: https://www.gov.uk/government/publications/ipo-customer-service-standards
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https://www.gov.uk/government/publications/ipo-customer-service-standards#2026-10-01T10...