AutoSynthData: Generating Training Data for Enterprise Agents

Enterprises need agents that work well in their own environments. The work they ask these agents to do is shaped by the systems they use, the rules they follow, and the state of their data. A model may be broadly capable and still struggle with a particular environment: a workflow it handles poorly, a combination of tools it misuses, or a constraint it fails to respect. Those are the weaknesses an enterprise needs to improve.

The difficulty is turning those weaknesses into training data. An individual failure tells us something, but training a model requires many new tasks that exercise the same capability in different situations. Those tasks must also be possible to complete in the environment, resemble work someone would actually request, and have a reliable way to check whether the agent succeeded.

At ServiceNow CoreAI, we built AutoSynthData to turn those capability gaps into training data. It uses a target model’s failures and a stronger teacher’s successes to decide what the model should learn next, then generates and validates new tasks that exercise those capabilities. As the model improves, the curriculum shifts toward what it still finds difficult. We illustrate the pipeline with EnterpriseOps Gym (Malay et al., 2026), using the released dataset. We begin by describing the environment an agent operates in and what makes a task useful for training.

An agentic environment defines the world in which an agent operates: the state it can observe and modify, the tools and APIs it can invoke, and the state transitions produced by its actions.

A task is instantiated within this environment. We use the following abstraction:

task = (system specification, user prompt, verifier)

The system specification defines the constraints under which the agent operates, including system instructions, environment policies, and, when applicable, task-specific initialization such as a seeded database state or a set of knowledge articles.