New operating models are transforming everyday health and social services with over 600 new ways to serve clients

Wellbeing services counties have introduced over 600 new operating models to speed up access to care, streamline services and expand the opportunities for using digital services. These reforms were implemented under the Sustainable Growth Programme for Finland.

Significant EU development funding worth EUR 381 million enabled the counties to carry out systematic development work that would otherwise have been beyond their capacity during the first years of operation. The development work launched under the Future Health and Social Services Centres programme was continued, and the measures were coordinated with the health and social services reform.

The implementation of projects funded through the programme ended in late 2025. The project results have been compiled in a comprehensive final report covering service development, skills and competence development, improved effectiveness and digital service provision. 

The results of the programme are based on exceptionally extensive cooperation. The counties developed their services side by side, learning from one another along the way. Best practices have also spread to other areas. The Ministry of Social Affairs and Health and the Finnish Institute for Health and Welfare (THL) have guided and supported this consistent development work in the counties.