The CRA invites taxpayers to share ideas for service improvements

The Canada Revenue Agency (CRA) is committed to providing a high-quality service experience for taxpayers and benefit recipients.

September 25, 2024                                                     Ottawa, Ontario                                                        Canada Revenue Agency

The Canada Revenue Agency (CRA) is committed to providing a high-quality service experience for taxpayers and benefit recipients. To deliver on these efforts, the CRA is launching public consultations to hear from individuals, non-professional representatives, and tax intermediaries about their experiences with CRA services.

The CRA service consultations 2024 will play an important role in further understanding the experiences of those who rely on CRA services, and identifying areas where improvements are needed. As the CRA adapts to an ever-changing environment, ensuring our services remain accessible, responsive, and tailored to the evolving needs of clients is our top priority.

From September 25 to December 2, 2024, individuals, non-professional representatives, and tax intermediaries have the opportunity to share feedback on their experiences interacting with CRA services through an online questionnaire. The CRA will also hold both in-person and virtual consultation sessions with members of these groups by invitation, allowing for more in-depth discussions.

To ensure the privacy of participants and that a wide range of perspectives is captured, the recruitment of participants and reporting will be managed by an independent third party.