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Canadian Transportation Agency canada.ca

CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airlines

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Announcement

The Canadian Transportation Agency (CTA) today announced the publication of new data to provide Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines.

December 19, 2022 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) today announced the publication of new data to provide Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines.

The complaints data is compiled by the CTA and will be updated on a quarterly basis.

  • air travel complaint data submitted during 3-month time periods
  • airlines that operated a minimum of 100 flights to/from/within Canada during each time period
  • airlines with an average of 1 or more complaints per 100 flights
  • The complaint data is based on the information submitted by passengers and may not have been reviewed by the CTA at the time of publishing
  • The data is based on the number of flights by airline and does not reflect the number of passengers per flight or the size of the aircraft
  • The data used for this dashboard is based on all of the air travel complaints submitted to the CTA; the numbers do not imply whether or not an airline actually met its regulatory requirements
  • Most complaints (97%) are resolved informally through facilitation or mediation; other complaints move to a formal adjudication process
  • Airlines identified in the complaint may change based on the information supplied by the passenger and the airline during the complaint review process
  • Complaints related to accessibility are not included in these tables
  • The number of flights operated per airline during the time period is provided by a third party (Cirium)

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    Read the original at the source: https://www.canada.ca/en/transportation-agency/news/2022/12/cta-publishes-a-new-dashboard-providing-the-number-of-complaints-it-receives-per-100-flight-flown-by-airlines.html

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    Provenance

    Organization
    Canadian Transportation Agency — imported from official source
    Official source
    https://api.io.canada.ca/io-server/gc/news/en/v2?dept=transportationagency&sort=publishedDate&orderBy=desc&publishedDate%3E=2021-07-23&pick=50&format=atom&atomtitle=Canadian%20Transportation%20Agency ATOM
    Imported
    October 03, 2026 20:43
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    https://www.canada.ca/en/transportation-agency/news/2022/12/cta-publishes-a-new-dashboa...

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