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Australian Competition and Consumer Commission accc.gov.au

Subaru in court for allegedly failing to give independent repairers equal access to car repair information

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Announcement

The ACCC has commenced proceedings in the Federal Court against Subaru (Aust) Pty Ltd (Subaru Australia) for allegedly failing to give independent car repairers equal access to the information they need to repair Subaru cars.

The ACCC alleges that between 1 July 2022 and 31 August 2024, Subaru Australia did not offer to supply independent repairers the required software and other technical information in the same way as it did to Subaru Australia dealerships, in breach of the Motor Vehicle Service and Repair Information Sharing Scheme (MVIS).

“We allege Subaru Australia failed to comply with the Motor Vehicle Service and Repair Information Sharing Scheme, which is designed to promote competition between Australian car repairers. As a result, consumers may have been unable to use an independent, local or family-run repairer rather than using Subaru’s dealerships,” ACCC Commissioner Luke Woodward said.

“This is the first court proceeding the ACCC has taken for alleged breaches of the service and repair information sharing scheme.”

Under the MVIS, data providers (which can include vehicle manufacturers) have to offer service and repair information needed to diagnose, repair, or service, passenger vehicles (known as ‘Scheme Information’) to all Australian repairers on fair and reasonable commercial terms.

The ACCC is alleging that Subaru Australia contravened the MVIS by:

  • failing to offer independent repairers the same Scheme Information it gave to Subaru Australia dealerships or only providing access via remote assistance
  • requiring independent repairers to also buy certain hardware to connect the software to the vehicle
  • offering to supply Scheme Information only on an annual basis, when it was required to offer it on a daily or monthly basis (or alternatively, for any period nominated by an Australian repairer)
  • failing to provide Scheme Information to two independent repairers immediately upon request (or at all).

    • This is an extract. The publication continues at the source.

    © Australian Competition and Consumer Commission, licensed under CC BY 4.0. Licence

    Read the original at the source: https://www.accc.gov.au/media-release/subaru-in-court-for-allegedly-failing-to-give-independent-repairers-equal-access-to-car-repair-information

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    Imported
    October 03, 2026 20:43
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