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HM Revenue and Customs gov.uk

Check the identity of someone representing HMRC in person

Imported from official source

Anyone representing HMRC will always identify themselves and explain why they are visiting you.

If you’re unsure about whether the person you are dealing with is a genuine HMRC officer, you can contact HMRC to check their identity and confirm they are an officer from HMRC.

The officer will show you their HMRC identification card, which includes their name, photograph and HMRC serial number.

  • Make a note of the officer’s name and serial number.
  • The officer will give you an HMRC telephone number (03000 565 656) to call.
  • Call the number and give the HMRC adviser the officer’s name and serial number.
  • The adviser will confirm whether the person is a genuine HMRC officer.

    • The telephone number provided by the HMRC officer:

  • is only for verifying the identity of HMRC officers in face to face situations
  • cannot help with queries about emails, letters or phone calls you have received from HMRC

    • You should not use this telephone number to contact HMRC for general enquiries.

    If you do have a general enquiry you can contact HMRC.

    An HMRC collector will usually visit you between 8am to 6pm, Monday to Friday.

    If a collector visits you at any other time and you want to confirm their identity, arrange an appointment with them to return between 8am and 6pm, Monday to Friday.

    The collector will show you their HMRC identification card which will have their name, photograph and HMRC serial number on it.

  • Make a note of the name and serial number on the card.
  • Give the name and serial number to the adviser, so they can confirm that the collector represents HMRC.

    • You can check a list of genuine HMRC contacts to help you decide if any contact you have received is from HMRC, or is a scam from a fraudster.

    This is an extract. The publication continues at the source.

    Contains public sector information licensed under the Open Government Licence v3.0. Licence

    Read the original at the source: https://www.gov.uk/guidance/confirm-the-identity-of-someone-representing-hmrc

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    Provenance

    Organization
    HM Revenue and Customs — imported from official source
    Official source
    https://www.gov.uk/government/organisations/hm-revenue-customs.atom ATOM
    Imported
    October 07, 2026 11:00
    Versions
    1 recorded
    Identity
    https://www.gov.uk/guidance/confirm-the-identity-of-someone-representing-hmrc#2026-10-0...

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