DBT Domestic Licensing beta assessment report

This service aims to solve the problem of…

• fragmented legacy licensing processes that do not offer a simple, end-to-end digital application journey

• Temporary Event Notice (TEN) applicants being unable to submit applications and payments in one online process

• TEN applications being submitted with incomplete and unvalidated information that local authority teams must chase

• TEN application data not being sent directly into local authority case management systems in a structured format

• manual downloading and re-keying of TEN information creating unnecessary administrative effort

• applicants and local authorities needing confirmation and a PDF record of each TEN submission

• testing the approach in private beta for TENs with Bristol City Council

• needing to gather evidence and learning to inform potential expansion to other licence types and local authorities

• individuals and businesses applying for Temporary Event Notices

• first-time applicants who need clear guidance through the application process

• applicants with limited digital confidence who need simple language and steps

• experienced licensing professionals submitting applications on behalf of others

• local authority licensing officers who receive, review and process applications

• local authority licensing managers who monitor volumes, turnaround times and objection rates

• demonstrated a clear understanding of the breadth and severity of the pain points users experience with the existing TENs licensing process. 

• clearly explained how this service fits within the vision for a much wider change programmeand how important it has been to tackle this from an end-to-end perspective. This was particularly helpful for the panel in understanding the context of the pilot and why research and testing has extended beyond the immediate TENs journey already.

• have avoided over-engineering the service for this pilot whilst providing an architectural design suitable for the wider licensing programme.