Apply to the Capture Redress Scheme

The Capture Redress Scheme will close to new applications from 31 March 2027.

You need to submit an application to the scheme by this date. Applications submitted before the deadline will continue to be progressed to conclusion.

If you have any questions or concerns, contact [email protected].

You may be able to apply for the Capture Redress Scheme if you suffered a financial shortfall as a result of the Capture software. 

The Capture software was installed in some Post Office branches between 1992 and 2000.

If you live in the UK, you will not need to pay tax on any payments you get from the scheme. Payments will also not impact any benefits you receive.

DBT strongly encourages you to engage a legal representative to help you with your application.

Certain legal representatives have agreed not to charge applicants for working with them on their Capture Redress Scheme applications. The legal representatives will be paid directly by the government at rates agreed with them, which are set out in the legal costs framework.

Legal representatives under this framework will not charge you any costs, even if you are deemed ineligible for the scheme.

If you want to engage a legal representative that is not on the list, they can also charge the government directly for working with you on your application in accordance with the costs set out in the legal costs framework. Any costs in excess of the legal costs framework will not be covered by the government.

If your legal representative is not under the framework, the government will not pay their fees if you are not eligible for the scheme.