FOI release: FOI-0023: redacted response

Office of the Forensic Science Regulator
c/o Home Office Science
23 Stephenson Street
Birmingham B2 4BJ

Thank you for your e-mail of 12 April 2024, in which you ask for the following information:

a. The method in which a complaint can be raised to the FSR with relevant details and points of contact.

b. The number of complaints received by the FSR in the past 12 months (back from today or last reporting period) and the 12 months preceding that.

c. The number of incidents reported for each of the 2 12-month periods, that is 1 report may be 1 or multiple incidents, totals only required.

d. The number of complaints acted upon and investigated/undergoing investigation in each 12-month period.

Your request has been handled as a request for information under the Freedom of Information Act 2000.

I am able to disclose the following information.

a) A complaint to the Regulator can be made by either the following:

Forensic Science Regulator
23 Stephenson Street
Birmingham
B2 4BJ

The complaint must include the following information:

The Regulator treats all complaints in confidence and is committed to protecting privacy and the security of personal data. Please read the Regulators personal information charter to find out more.

b) The Regulator’s definition of a complaint is the following: “As any expression of dissatisfaction about the standard of service, actions or lack of action by the Regulator, or those acting on behalf of the Regulator”. The number of complaints received by the Regulator in the past 12 months (back from today or last reporting period) and the 12 months preceding that is 0.