Taxpayers’ Ombudsperson’s 2025–2026 annual report highlights surge in complaints and seven recommendations to the Canada Revenue Agency for service improvement

OTTAWA, June 16, 2026 - Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, In Pursuit of Better Service: Taxpayers Deserve More, which was tabled Friday in the House of Commons by Mr. Ryan Turnbull, Parliamentary Secretary to the Minister of Finance and National Revenue and to the Secretary of State (Canada Revenue Agency and Financial Institutions).

OTTAWA, June 16, 2026 - Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, In Pursuit of Better Service: Taxpayers Deserve More, which was tabled Friday in the House of Commons by Mr. Ryan Turnbull, Parliamentary Secretary to the Minister of Finance and National Revenue and to the Secretary of State (Canada Revenue Agency and Financial Institutions).

The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2025, and March 31, 2026. It details how the OTO influenced service improvements at the Canada Revenue Agency (CRA) by reviewing complaints as well as systemic and emerging issues. It also includes seven recommendations to the Minister of Finance and National Revenue and the Chair of the CRA’s Board of Management to improve the CRA’s service to Canadians.

Compared to the last three fiscal years, this year the OTO saw a surge in complaints. The report highlights how we were able to adapt and reduce the biggest backlog of unprocessed complaints we had seen in recent years through resource management and streamlined operations.
 

2.     (…) that the CRA publicly report its current processing time performance against all of its service standards monthly or quarterly starting Fall 2026.