Office of the Taxpayers' Ombudsperson
canada.ca
Imported from official source
Public institution in Canada; financial publications from its own official source.
Publications 25
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Taxpayers’ Ombudsperson wants your feedback on T1 adjustment delays and complaint options at the Canada Revenue Agency
OTTAWA, August 20, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, is seeking your input related to Canada Revenue Agency (CRA) delays in processing complex T1 adjustment requests and the...
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Taxpayers’ Ombudsperson’s 2025–2026 annual report highlights surge in complaints and seven recommendations to the Canada Revenue Agency for service improvement
OTTAWA, June 16, 2026 - Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, In Pursuit of Better Service: Taxpayers Deserve More, which was tabled Friday in the ...
Announcement -
Taxpayers’ Ombudsperson announces examination into Canada Revenue Agency delays in processing complex T1 adjustment requests
OTTAWA, June 11, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines t...
Announcement -
Taxpayers' Ombudsperson to launch systemic examination
June 10, 2026, OTTAWA, ON – On June 11, 2026, at 10:00 a.m., Canada’s Taxpayer’s Ombudsperson, Mr. François Boileau, will launch a systemic examination into delays taxpayers are experiencing when t...
Announcement -
Taxpayers’ Ombudsperson announces examination into options available to resolve complaints at the Canada Revenue Agency
OTTAWA, June 2, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into the options available to taxpayers who experience issues with the Canada Revenue Age...
Announcement -
Taxpayers’ Ombudsperson asks Canada Revenue Agency to strengthen its online resources to improve taxpayer experience
OTTAWA, April 9, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has requested that the Canada Revenue Agency (CRA) make improvements to its online resources to help reduce the number of ...
Announcement -
Statement from Taxpayers’ Ombudsperson about upcoming tax-filing season
OTTAWA, February 19, 2026 – Tax season officially launches next week. For many taxpayers, this may be the only time of year when they interact with the Canada Revenue Agency (CRA). It is therefore ...
Announcement -
Statement from Taxpayers’ Ombudsperson about the renewal of grant program for free tax clinics
I was pleased to see the announcement from the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), that the Grant program for the Community Volunteer Incom...
Announcement -
Statement from the Taxpayers’ Ombudsperson about the end of the Canada Revenue Agency’s 100-day Service Improvement Plan
Today marks the end of the 100-day plan that the Canada Revenue Agency (CRA) was directed to put in place to strengthen services, improve access, and reduce delays.
Announcement -
Taxpayers’ Ombudsperson calls for improvements at the Canada Revenue Agency to address delays impacting persons with disabilities
The Taxpayers’ Ombudsperson has asked the Canada Revenue Agency (CRA) to improve the processing of complex T1 adjustments for persons with disabilities and their supporting family members.
Announcement -
Statement from the Taxpayers’ Ombudsperson about the Canada Revenue Agency’s progress halfway through its 100-day service improvement plan
Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philip...
Announcement -
Statement from François Boileau, Taxpayers’ Ombudsperson, on the extension of his term
I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of...
Announcement -
Statement from the Taxpayers’ Ombudsperson about 100-day plan to strengthen service at the Canada Revenue Agency
OTTAWA, September 3, 2025 – I was pleased to learn about the recent request from the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, and the Honourable Wayne Long,...
Announcement -
Taxpayers' Ombudsperson releases his fifth and final annual report
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, Clearing the Path, which was tabled today in the House of Commons. The report provides an overview of the act...
Announcement -
Statement from the Taxpayers’ Ombudsperson congratulating the new Minister of Finance and National Revenue
I would like to congratulate the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, on his added responsibilities in Cabinet.I look forward to working with Mr. Champa...
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Taxpayers’ Ombudsperson makes 11 recommendations after reviewing how the Canada Revenue Agency administers the Canada child benefit for temporary residents
Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Timing Is Everything, the report on our Office’s examination into issues that could prevent some temporary residents from receivin...
Announcement -
Taxpayers’ Ombudsperson makes five recommendations after reviewing Canada Revenue Agency’s administration of 2023 bare trust filing requirements
Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Unintended Consequences, the report on our Office’s examination into how the Canada Revenue Agency (CRA) administered the 2023 fil...
Announcement -
Statement from the Taxpayers’ Ombudsperson about the launch of the 2025 tax season
It’s that time of year again! The Canada Revenue Agency (CRA) officially launched tax-filing season on February 24. From now until April 30, most taxpayers will be getting their paperwork in order ...
Announcement -
Statement from the Taxpayers’ Ombudsperson welcoming the new Minister of National Revenue
I would like to welcome the new Minister of National Revenue, the Honourable Élisabeth Brière, as the Honourable Marie-Claude Bibeau moves on to the next stage of her career.
Announcement -
Taxpayers’ Ombudsperson is pleased that the Canada Revenue Agency is exempting bare trustees from the 2024 filing requirement
The Taxpayers’ Ombudsperson, Mr. François Boileau, is pleased that the Canada Revenue Agency (CRA) has proactively waived the 2024 filing requirement for bare trusts, unless it makes a direct request.
Announcement -
Taxpayers' Ombudsperson releases 2023–2024 Annual Report
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled yesterday in the House of Commons by Ms. Iqra Khalid, Parliamentary Secr...
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Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada
The CRA’s contact centres for its individual and business tax enquiries lines were open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m., local time. However, t...
Announcement -
Taxpayers’ Ombudsperson launches systemic examination into Canada Revenue Agency’s 2023 bare trust filing requirements
The Taxpayers’ Ombudsperson, Mr. François Boileau, has formally opened a systemic examination into whether the Canada Revenue Agency (CRA) respected taxpayers’ rights in its administration of bare ...
Announcement -
Taxpayers’ Ombudsperson launches systemic examination into delays in Canada child benefit payments for temporary residents
The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timel...
Announcement -
Statement from the Taxpayers’ Ombudsperson about the launch of the 2024 tax season
Tax season is upon us. This year, the process of filing an income tax and benefit return may feel particularly daunting. After a long period of high inflation following the COVID 19 pandemic, many ...
Announcement