Statement from the Taxpayers’ Ombudsperson about the Canada Revenue Agency’s progress halfway through its 100-day service improvement plan

Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe Champagne, Minister of Finance and National Revenue. Yesterday marked the halfway point for this plan, and that same day the Office of the Auditor General released its report on the CRA’s contact centres.