Statement from François Boileau, Taxpayers’ Ombudsperson, on the extension of his term

I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, trust me to continue improving the service that the Canada Revenue Agency (CRA) provides to the public.

OTTAWA, September 16, 2025 – I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, trust me to continue improving the service that the Canada Revenue Agency (CRA) provides to the public.

I also want to commend the Minister for directing the CRA to implement a 100-day plan to strengthen services, improve access, and reduce delays for its contact centres. My Office will continue to pay particular attention to the specific challenges in this area, including training, the creation of a call-back scheduling system, the introduction of new technologies like artificial intelligence, as well as staffing numbers and how all of these affect the quality of service to Canadians.

My Office is not immune to some of the same service pressures the CRA is experiencing, as we are on track to reach complaint levels we have not seen since the COVID-19 pandemic. With only just over 30 full-time employees to serve the entire country, I sincerely thank the staff of the Office of the Taxpayers’ Ombudsperson for their support, professionalism, and dedication. Through countless challenges, they have always shown their commitment to helping taxpayers and improving the services at the CRA. They continue to impress me with how they show up for Canadians and the most vulnerable of our country.

I am extremely pleased to have the opportunity to serve the Canadian public for another two years.

Mr. François Boileau
Taxpayers’ Ombudsperson