Statement from the Taxpayers’ Ombudsperson about 100-day plan to strengthen service at the Canada Revenue Agency
OTTAWA, September 3, 2025 – I was pleased to learn about the recent request from the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, and the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), to the Canada Revenue Agency (CRA). The Minister and the Secretary of State have asked the CRA to implement a 100-day plan to strengthen its services, reduce delays, and improve accessibility for taxpayers.
OTTAWA, September 3, 2025 – I was pleased to learn about the recent request from the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, and the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), to the Canada Revenue Agency (CRA). The Minister and the Secretary of State have asked the CRA to implement a 100-day plan to strengthen its services, reduce delays, and improve accessibility for taxpayers.
Since the Office of the Taxpayers’ Ombudsperson (OTO) opened in 2007, we have been tasked with monitoring issues with the CRA’s service and recommending possible improvements. Recently, a new surge in complaints to our Office as well as current media coverage have made it clear that the public is frustrated and disappointed with the level of service they have been receiving from the CRA, especially related to its contact centres.
Although I cannot comment on the CRA’s staffing practices, I hope that any changes the CRA makes will improve services for the public.
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