Office of the Taxpayers' Ombudsperson canada.ca

Taxpayers' Ombudsperson releases 2023–2024 Annual Report

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October 09, 2024 12:00 Announcement

Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled yesterday in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2023, and March 31, 2024.

OTTAWA, October 9, 2024 — Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled yesterday in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2023, and March 31, 2024.

The report details how the OTO influenced service improvements at the Canada Revenue Agency (CRA) by reviewing service issues and complaints. It also includes three recommendations to the Minister of National Revenue and the Chair of the Board of Management to improve the CRA’s service to Canadians.

Through the lens of how the OTO’s work can be a catalyst for change at the CRA, the first section of the report examines complaint trends for the 2023–2024 fiscal year, during which the OTO made a difference by:

referring almost 1400 complaints to CRA Service Feedback

prioritizing over 500 complaints and requesting that the CRA review the taxpayer’s issue urgently

These were the highest number of complaints and enquiries the OTO has ever received outside of the COVID-19 pandemic.

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Organization: Office of the Taxpayers' Ombudsperson — imported from official source
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